Mandarin-Speaking Customer Service Officer (Remote - Bali)

Are you a fluent Mandarin speaker with a passion for delivering exceptional customer service? We are seeking a dedicated Customer Service Officer to join our team and provide top-tier support to our clients. This role offers the flexibility of working remotely from beautiful Bali. At Private Advertiser, we are committed to creating a dynamic and inclusive work environment where your skills and talents can thrive. As a Mandarin-Speaking Customer Service Officer, you will be the bridge between our clients and our services, ensuring their needs are met with the highest level of professionalism and efficiency.

In this role, you will handle a variety of customer inquiries, resolve issues, and provide excellent service through various communication channels such as phone, email, and live chat. You will also be responsible for maintaining our customer database, tracking customer interactions, and reporting on customer satisfaction metrics. This position is perfect for someone who is detail-oriented, customer-focused, and enjoys working in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints in Mandarin, providing prompt and professional responses.
• Resolve customer issues and ensure their satisfaction by offering effective solutions.
• Maintain and update customer records in our CRM system, ensuring all information is accurate and up-to-date.
• Track and monitor customer interactions, providing regular reports on customer satisfaction and service quality.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both spoken and written.
• Minimum of 2 years of experience in customer service, preferably in a remote or international setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to accuracy and quality.
• Customer-focused mindset with a passion for delivering exceptional service.

🛠️ Keahlian

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