Customer Service Representative - Face-to-Face Support Specialist

Join Vads Indonesia as a Customer Service Representative and become the face of exceptional customer support in Bumiayu, Jawa Tengah. This role focuses on delivering in-person service excellence, ensuring every customer interaction is positive, efficient, and memorable. As part of our dedicated team, you'll handle customer inquiries, resolve issues, and provide personalized assistance, all while upholding our commitment to quality and customer satisfaction.

At Vads Indonesia, we believe that great customer service starts with great people. We're a growing company with a strong reputation for reliability and innovation in the [industry] sector. By joining us, you'll have the opportunity to grow your skills, contribute to our mission, and be part of a supportive, dynamic work environment.

If you're passionate about customer service, thrive in face-to-face interactions, and want to make a real difference in our customers' lives, we'd love to hear from you. Apply now and take the first step towards a rewarding career with Vads Indonesia.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional in-person customer service to clients, ensuring their needs are met with a friendly and professional demeanor.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and effectively.
• Assist customers with product information, troubleshooting, and technical support as needed.
• Uphold company policies and procedures, ensuring compliance with all regulations and standards.
• Collaborate with the sales and marketing teams to promote our products and services.
• Maintain accurate records of customer interactions and follow up on any outstanding issues.
• Participate in team meetings and training sessions to continuously improve service quality.
• Adapt to changing customer needs and market trends, providing innovative solutions and recommendations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a face-to-face or retail environment.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Excellent problem-solving and decision-making skills, with a customer-centric approach.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet service level agreements (SLAs).
• Fluency in both written and spoken Indonesian, with good English skills a plus.
• Valid driver's license and reliable transportation for field visits.
• Willingness to travel to various locations within Bumiayu and surrounding areas.

🛠️ Keahlian

Lowongan Terkait